At https://pethealthscience.com/, we understand that mistakes can happen or you may change your mind after placing an order. That’s why we offer a clear, fast, and hassle-free cancellation policy.
When Can I Cancel My Order?
Before shipment: You may cancel or modify your order if it has not yet been shipped.
After shipment: Cancellation is no longer possible, but you may request a return or exchange once you receive the product.
Cancellation Window
You have up to 12h after purchase to cancel directly from the confirmation email.
What If More Than 12h Have Passed?
Contact us as soon as possible at help@pethealthscience.com and include your order number. We will do our best to assist you before the order is shipped.
Cancellation Confirmation
Once your cancellation is successfully processed, you will receive a confirmation email.
Didn’t receive it? Write to us with your order number and we will resolve it immediately.
Having Trouble Cancelling?
If the link does not work or you encounter any issue, contact us directly at help@pethealthscience.com
We can process the cancellation manually.
Our Commitment
At PetHealth, your satisfaction comes first. We support you before and after your purchase to ensure a smooth, clear, and secure experience.
Contact Information:
If you have any questions about our Order Cancellation Policy, you can reach our customer service team:
Business: PetHealth, a brand owned and managed by HDH ECOM INC
Website: https://pethealthscience.com/
Email: help@pethealthscience.com
Address: 3524 Silverside Rd SUITE 35B Wilmington, DE 19810-4929, United States
Customer service hours: Monday to Friday, 9 am to 6 pm (EST)
Response time: between 6 and 24 hours